What is Telehealth?

Telehealth is when you meet with your health professional online using a phone or computer.  You will need:

  • A smart phone, computer, laptop or tablet
  • Internet connection/mobile phone data (if you are using your phone’s data, there might be extra charges from your mobile phone provider if you go over your data limit)
  • Web camera, speaker and microphone (these are usually built into the above devices)
  • A private, well-lit area where you will not be disturbed

If you do not have access to any of the above devices, or are confused about whether you have the right equipment, ask a family member or friend to help you or give us a call.

How to join a telehealth appointment

You will be sent details on how to connect to your video appointment.  This will be either from a link that you simply click on after which you wait for your clinician/worker to join you or if your service is usually delivered from our Sunbury site, via healthdirect using the button below.

We recommend that you begin your video call ten minutes before your first appointment and then five minutes before any further appointments.  Once you click to start the video call, you will join a private waiting room. You will need to enter some personal information so that our staff can identify you. It will ask you for:

  • First and last name
  • Phone number
  • Date of birth
  • Address
  • Who you are seeing today

You will then see a message, click ‘Continue‘ and you will then be in our waiting room queue.

One of our client services team will see you first to check your appointment, confirm your details and take payment (if needed).  Please have your Healthcare Card and/or Medicare Card with you in case they are needed. You may need to hold these up to the camera on your computer or your phone so we can securely record the details. Once that is done, we will let your health professional know that you are ready. Please stay on the call and wait for them to join you.

If you have any questions before, during or after your video call, you can contact your health professional or email telehealth@scchc.org.au.


All video calls are secure and private. The consultation will only include you and your health professional and no one else can hear your consultation.

You are welcome to invite someone else to be with you whilst you are on your video call.