You can find out below details on reporting an incident, what is considered an incident, and what will happen after you have reported it.
What is an Incident?
- If one of our staff caused you harm
- If one of our staff could have caused you harm
- When you hurt someone else
- When someone feels that you are going to hurt them
- A ‘reportable’ incident includes death, serious injury, abuse, neglect, sexual misconduct or the restricting of your rights or freedom of movement
How do I Report an Incident?
- You can either call our Kyneton office on 5421 1666 or Sunbury on 9744 4455
- Email: feedback@scchc.org.au
- Drop into one of our offices and ask to speak to someone in person
Reporting an Incident: Easy Read Version
For an easy read version of how to report an incident, click here.
What Happens After Reporting an Incident?
We will respond to reportable incidents on the day it is received and all other incidents within two working days. We may contact you to seek additional information.
