- 0.8 EFT (ongoing)
- Work with a genuine values based organisation
- Generous salary packaging benefits available
- Based in Kyneton (with travel between sites)
About the role:
The Client Experience and Facilities team sits within the Quality, Culture and Infrastructure Division and is responsible for ensuring the efficient and effective delivery of high-quality front-line client services and managing key organisation support services and infrastructure.
The Client Experience and Support Officer is an integral member of the Client Experience team and is responsible for providing quality customer service.
As a Client Experience Support Officer, you will be responsible for greeting clients and/or the delivery of client-centred service and referral procedures and providing high-quality service standards that are responsive to the needs of our consumers and the wider community. The role is based at Kyneton but may be required to work at other sites (Sunbury, Woodend or Romsey).
You will be a motivated individual with previous experience in client experience and intake procedures.
Being accountable for the smooth operations of the day-to-day reception and intake functions of the organisation while delivering a quality service to our clients, staff and the wider community will see you fit into our Client Experience team.
The successful candidate will be required to undertake and maintain a National Criminal History Check (NCHC), an NDIS Safety Screening check and hold a current valid Working With Children Check. As a healthcare provider, all our staff will need to be vaccinated for COVID-19 or have a medical exemption by an authorised medical practitioner.
For a confidential discussion, please contact Lisa Murray, Manager Client Experience & Facilities on 0437 909 132 or email firstname.lastname@example.org.
How to apply:
As an employer, we value diversity and encourage applicants from all cultures and backgrounds.
To be considered for a role, your application must include a cover letter, resume (including 3 referees) and responses to the Key Selection Criteria, which need to be submitted via email to: email@example.com
Applications Close: Thursday 2 December 2021, 5pm