Your Rights & Responsibilities

For an ‘Easy Read’ version of this information, click here.

You have the right to:

  • Access Sunbury and Cobaw Community Health’s services
  • A safe and high-quality health care environment free from discrimination
  • Be shown respect, and to be treated with dignity
  • Privacy and confidentiality of your personal information
  • Participate in decision making and choices about your health care
  • Be informed about services, treatment, options and costs in a clear and open way
  • Comment or complain easily and to have your concerns addressed
  • Bring along a support person

You have the responsibility to:

  • Treat our staff with courtesy and respect
  • Raise any concerns about the supports being provided
  • Let us know if you are unable to attend your appointment
  • Let us know how you want support or treatment to be delivered
  • Let us know if you no longer want support or treatment

Your Privacy Rights

For our fully privacy policy click here.

You have the right to:

  • Only provide us with personal information that is necessary
  • Know that the information kept on file about you is accurate, complete and up to date
  • Access your information to make corrections
  • Know that your information is secure from misuse, loss, unauthorised access or disclosure
  • Remain anonymous if it is lawful and feasible to do so
  • Not have sensitive health or personal information collected unless it is necessary or you have provided consent
  • Have information shared with other services only upon your request or with your consent
  • Withdraw consent

To Access Your Healthcare Records

To access the information we have on file for you or someone you care for, a written request must be submitted using the attached form.  This can be downloaded to your computer or printed and then dropped into one of our offices, emailed to or posted to PO Box 218, Sunbury, VIC 3429.  Please give us a call or speak to your clinician or worker if you have any questions.

Using an Advocate

For an ‘Easy Read’ version of this information, click here.

An advocate is someone who can support you to:

  • Make decisions for yourself
  • Make your voice heard
  • Stand up for your rights
  • Protect and promote your interests

An advocate can be a family member, friend or organisation.

Sunbury and Cobaw Community Health encourages you to use an advocate when dealing with our organisation if you feel confused, overwhelmed, intimidated, unsure or if you think an advocate would be useful. For example, you could use an advocate if you want to make a complaint or when you are assessed for services.  You can choose your own advocate or we can assist you (wherever possible) to find one.  You can change your advocate, or stop using an advocate, at any time.

An Inclusive & Safe Service

Sunbury and Cobaw Community Health is an inclusive service provider. We are committed to providing safe and high quality services that respect the needs, wants and aspirations of all people.

To fulfil our commitment to this, we will:

  • Have appropriately trained staff
  • Listen and consult with you about the services you want
  • Ensure that diversity is valued and respected

Safety of Children

Sunbury and Cobaw Community Health is committed to promoting and protecting the interests and safety of children.  We believe that family violence is unacceptable in any form and advocates for the rights of all people to live with dignity and safety, and to enjoy healthy relationships.

This information can also be found in our Rights and Responsibilities brochure which can be found here.  For the Charter of Aged Care Rights, follow this link:

Sharing Client Information

To ensure our clients’ privacy and the right to confidentiality is respected and maintained according to the privacy laws, we take every precaution necessary to protect the client information we share with other service providers.  For a copy of our guidelines on the use and disclosure of shared client information, click here.